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The following article was published in our article directory on December 5, 2011.
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Advantages and Disadvantages of E-Tickets for Airline Travel

Article Category: Travel

Author Name: chickie maxwell

Modern technological advances has made it possible for airline companies to harness the power of the Internet and computing technology in "e-ticketing". E-ticketing is a system designed to provide a more suitable environment for airline passengers. It offers the following advantages: convenience, adaptability, protection, and lower cost. It also has standard paper ticket features such as flight schedule options, and seating preferences .

An airline travel e-ticket offers convenience in terms of how easy it is to track and receive information using a computer, smart phone, or personal digital assistants. Most information about a ticket is available online such as schedule adjustments, cancellations, and gate assignments, as well as ticket discounts and promotions. Information is shown in real-time, which is very much appreciated by business travelers since it allows them to make up-to-date and informed decisions while on the go. Airline companies normally utilize email and short messaging system to send information to passengers. Moreover, an e-ticket requires only a minimum processing at the gate, ensuring smooth passenger flow and less chances of delays.

In addition, should a customer need to make some adjustments to their itinerary , an e-ticket takes out the hassle of requesting itinerary changes and waiting for a new ticket to be issued. With an e-ticket, the airline or travel agency only needs to input the updates into their database. This also keeps costs down since the airline does not need to print out a new ticket for the passenger.

Airlines recognize the benefits of e-tickets in terms of ticket generation costs. Switching over to an e-ticket system essentially translates into $3 billion worth of savings in terms of paper, labor, and equipment costs. The lower the costs, the better the chances an airline company can offer tickets at discounted prices .

E-tickets provide peace of mind by ensuring that information regarding a ticket will always be there, getting rid of the headache caused by lost or misplaced airline travel tickets. With a standard paper ticket, a passenger faces the fact that reprinting a ticket will cost them more. At worst, some passengers might find themselves paying the full price for a replacement ticket. E-tickets help avoid this stressful scenarios by ensuring passengers that their information is protected and that they are only the ones authorized to use their ticket.

On the downside, a computer problem can send an e-ticketing system crashing with the possibility of losing passenger ticket data. Although this can be addressed by ensuring that data is backed up at regular intervals or requesting passengers to print out a copy of their e-ticket, there have been incidents before which put e-tickets on a bad light. Fortunately, technology has made it possible to create data backups in real time.

Keywords: airline travel

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