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The following article was published in our article directory on December 12, 2011.
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It Pays to Be Suspicious: How to Shop Safely Online

Article Category: Shopping

Author Name: chickie maxwell

A recent poll funded by a leading internet security developer and a non-profit cyber security group regarding online shopping security showed that 63 percent of consumers who tried to purchase products through online shopping websites have backed out due to concerns regarding security. The majority of survey respondents indicated the following reasons why they opted to abandon their purchases:

Some websites asked for too much information which most believe was more than enough to process their order.

Online consumers are not sure how certain websites handle their personal information.

Most of the respondents follow their instincts and back out if they feel there is something wrong with the security of the website.

Due to the persistence of fly-by-night merchants and other unprincipled entities in cyberspace, even veteran online shoppers follow basic principles when dealing with online shopping websites:

Always verify the identity of the online store. Reputable and large online stores are easily recognized. Most of the problem lies with lesser known online shopping websites. If the name does not ring a bell, you need to check it first. Look for a physical headquarters or business address and check it online to determine if it is a real address. Legitimate online merchants have a working phone and/or fax number, as well as an e-mail address.

Research about the company's online reputation. Recognizing the reputation of big online stores is one thing, checking lesser known shopping websites takes patience. Customers can check an online store's reputation by visiting consumer review websites to get an idea how other consumers perceive the company. In addition, the customer can also check with the Better Business Bureau for more information about a company. The information is most likely to include any complaints filed by previous customers.

Take notes regarding the product(s) being purchases, as well as shipping and delivery arrangements. List every information available about the product to be purchased, including specifications, measurements, model numbers, etc. Document warranty, return and refund policies, shipping and delivery times, terms, and charges. Never forget to write down any reference or tracking number.

Having a comprehensive paper trail helps. The Better Business Bureau recommends printing out an online vendor's information. A screenshot of the merchant web page which shows the name of the company, physical addresses, and phone numbers. It is also recommended every invoice, emails, guarantees, return and refund policies, privacy and legal documents, and other transaction records.

Protect personal and sensitive information. Never give out your passwords to anyone, even for legitimate sounding requests. Remember that they should have your password since they keep it in a database. Do not click on links, download attachments, or run files sent by unknown sources. If the person is not in your contact list, be suspicious. To avoid getting files sent by a friend's compromised account, call up your friend and ask if he or she did send you an email.

Being suspicious online is but a natural human response. Just as early man was suspicious of his surroundings, every consumer must be aware of the dangers that lurk in cyberspace. Security should not be compromised. Sometimes, listening to your instincts pays off.

Keywords: shopping websites

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