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SpinDistribute.com Article Directory

The following article was published in our article directory on September 25, 2013.
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Telephone Answering Service Prevents Businesses from Losing Customers

Article Category: Business

Author Name: Aaron S. Robertson

Too busy to pick up the phone? What if it's a very important call from a client, or that critical sale you've been waiting for?

Building a customer base is one of the most essential elements in growing businesses. Customers are the reason why your business succeeds. If no one patronizes the products or services that you offer, your business will eventually shut down. Therefore, it is important to make customers your number one priority by addressing their concerns and solving their problems with least waiting time. That being said, a telephone answering service is most helpful in this situation.

Nothing is more irritating than to hear a voice recording while you wait on the line. This kind of practice exudes an impression of unreal concern for customers' needs. Another offensive business practice is the use of voice mails instead of being routed to a customer representative. This gives a clear statement that the business is not at all concerned in helping the customer. Voice mails can potentially go unanswered for several days. This may cause customers to take their business somewhere else.

When these customers receive better care from competitors, loyalty is gained by the latter. Therefore, a telephone answering service definitely helps businesses in keeping existing and possible clients.

When business phones are answered by professionals who can talk for you, it projects a credible image. It will leave customers a positive impression about the company or service they have chosen, and their testimonials will definitely bring in more business for you. Nonetheless, if they have a bad experience due to a mishandled call, it may lead to loss of customer interest.

Any business owner would not want this to happen, so hiring a telephone answering service is the best option. This brings a personal touch to your customers' business needs. The ability of professional communications via these answering services helps to increase the potential profits of most businesses. And the companies that provide their customer a more conscientious service emerge as the most successful in their industries.

Emergency Situations

An answering service handles emergencies 24 hours a day, 7 days a week. A perfect example of a business that can benefit from such a service is the medical practitioner who is not capable of answering calls in the middle of the night. A professional answering operator can handle a doctor's calls and offer the patient with timely and helpful information, as well as prompt medical attention and care by contacting the doctor right away.

Easy Solutions When Offices Are Closed for Lunch

Many medical offices, dental clinics, and other businesses are closed during lunch time. Callers get frustrated and inconvenienced having to leave messages and not getting a return call. Having a reliable representative will connect these callers to a real person who can provide personalized, quality assistance in lieu of a machine.

Every customer call is vital to a flourishing business, so make sure your customers are answered efficiently by well-trained telephone answering service representatives. It is one of the simplest ways of telling your customers, "We're here all the time, working for you."

Keywords: answering service, telephone answering service, telephone answering services, call center, call centers

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