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The following article was published in our article directory on December 13, 2013.
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Family Business Friction: How to Manage Conflict in the Workplace

Article Category: Family Concerns

Author Name: Wayne Messick

Family Business Hostility: How to Fix Conflict in the Workplace

Learning how to resolve family business conflicts is important for any human resources manager if you have one and for other types of managers-- especially including the business owner.

There are many different types of family business conflicts that may arise among workers, especially when some are "family" and others are not. Different techniques may be needed to resolve different types of family business conflicts.

These techniques are useful in conflicts outside the business.

Listen Carefully & Take Notes
Whether the problem is between two employees with similar positions, the members of two teams or a supervisor and an employee, it is important for you as a manager to listen carefully to the people involved and take notes. Leaders listen, are you a leader? When faced with family business conflicts, if so you'll see how your skill at hearing what people are really saying helps.

If the problem is between two employees, you should have them come into your conference room, or some other neutral place where you can't be seen or overheard, together when that is possible. In some types of family business conflicts, such as sexual misconduct, it may not be wise to have this kind of meeting.

Likewise, an employee may not feel comfortable talking about a problem with a supervisor while the supervisor is present. It will not help manage family business conflicts when one of the individuals thinks they are "being taken to the woodshed" either.

When teams are involved, it is a good idea to let each team select a member to represent the team in the meeting. During this meeting you will act as a mediator, allowing each person to tell his or her story. Mediation is a major part of family business conflicts resolution. Often, a solution to the problem can be found during the mediation process.

Take Some Time to Think of Solutions
You may feel that the problem is too big to be resolved during this do it yourself style mediation. Ask them to think about solutions and have some suggestions available at the next meeting. This gets the employees involved in resolving their own conflicts.

Look for Common Ground
The resolution of family business conflicts typically involves finding common ground. While the people, especially those who feel captives to their role in the family business, involved disagree on some things, they likely agree on quite a few things. If you can find the common ground and show it to them, that will help defuse the situation.

Schedule a Follow-up Meeting
If you can get everyone to agree to a solution, schedule a follow-up meeting in a few days or a week to find out how things are going. Sometimes, one of the people involved will seem motivated to work towards a solution at first but after a few days he or she returns to the same behavior that was contributing to the problem. Something like that will be revealed in the follow-up meeting.

Learning how to resolve family business conflicts is not a simple task. The more education and information you have, the more effective you will be at resolving family business conflicts.

If so you'll see how your skill at hearing what people are really saying helps when faced with family business conflicts.

Mediation is a major part of family business conflicts resolution. The resolution of family business conflicts typically involves finding common ground. Learning how to resolve family business conflicts is not a simple task. The more education and information you have, the more effective you will be at resolving family business conflicts.

Keywords: workplace conflict, family business conflict, family business workplace conflict resolution, workplace conflict resolution

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