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The following article was published in our article directory on January 26, 2021.
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What is Emotional Competency and Why Does it Matter in the Workplace

Article Category: Advice

Author Name: Douglas E. Noll

What is emotional competence? It�s a term used to describe a person�s skill in expressing their own emotions. It�s a term that�s almost always used with emotional intelligence, because they�re closely related.
But what does it have to do with the workplace? If there�s one thing managers will tell you, it�s that you should compartmentalize your personal feelings and agendas when you�re in a professional setting. So why does emotional competency matter now?

The Human Aspect
Much as your managers would like all of you to alwaus work single-mindedly at the task at hand, the truth is that can never happen. The simple answer is: we�re all humans. You�re individual workers, and not faceless drones.
And even if you do manage to detach your personal issues from work, sometimes the workplace sends issues down your way. Work-related stress is a huge thing. And knowing how to handle stress in different situations is a sign of emotional competence.

Dealing with It
But how you handle your emotions also matters. It�s one thing to recognize you�re stressed or frustrated. It�s another to know what�s the healthy way of dealing with that stress or frustration, and acting on it.
For example, you�re an employee and you have a problem with your manager. There are six people in your department but it seems as if you�re the only one laden with so much paperwork. You know you�re stressed and you recognize that you�re about to burst at the seams. How do you respond?
�I�m so stressed and burnt out right now that if that manager dumps another task on me, I�m going to SCREAM!�
�I�m super stressed and I�m about to explode. I�ll have to talk to my manager and explain to them that I need a little break.�
See the difference?
Both responses are valid reactions to stress and frustration, but only one can promote a healthy and progressive outcome.
Let�s try to look at it from the other side. Say you�re a manager of a crucial department in your company, and one of your employees messed up. They had an argument with an important client, and said client is wanting to break off the deal. How do you respond?
�Why were you so rude to our client? You know that we need this deal. Now they want to cancel the project we�ve worked so hard for!�
�I�m so disappointed in how you acted with our client during the last meeting. You were rude and uncooperative, and it frustrates me because we�ve been working for this deal for months, and I know that I want you to be on my team. Maybe you had a bad day? Because when you�re on your toes, you�re amazing. What can we do now to fix the damage?�
The second response is a better way of handling things. It clearly communicates your feelings of disappointment and frustration but not in a way that reduces your employee as a person. You even acknowledged their professional skills. It tells your employee that their response was valid, but that it wasn�t the best response in that situation. It also removes any blame while still putting responsibility where it matters.

Conclusion
Being able to express your emotions is a sign of emotional competence. But not all expressions are competent. There are unhealthy, aggressive ways to deal with emotions in the workplace, and there are healthy, progressive ways, too. Practicing emotional competency is one of the best ways to make sure your workplace environment stays healthy.

Keywords: emotional competence, emotional intelligence

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